Longshots #184: What Libraries Can Learn from Zappos

September 2, 2009

Sarah talks with Rebecca Tolley-Stokes of East Tennessee State University Sherrod Library about her recent article in College and Research Libraries, "Try on a New Pair of Sensible Shoes: What Libraries Can Learn from Zappos About Customer Service and Organizational Culture." They look closely at possible ways academic libraries can offer improved customer service.

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 Rebecca Tolley-Stokes  Zappos  Customer Service  Academic Libraries  future of libraries