Longshots #184: What Libraries Can Learn from Zappos
Sarah talks with Rebecca Tolley-Stokes of East Tennessee State University Sherrod Library about her recent article in College and Research Libraries, "Try on a New Pair of Sensible Shoes: What Libraries Can Learn from Zappos About Customer Service and Organizational Culture." They look closely at possible ways academic libraries can offer improved customer service.
Longshots #111 - Pam Sandlian Smith
Sarah talks with Pam Sandlian Smith, the new director of the Rangeview Library District in Northglenn, Colorado.
Longshots #108 - Joey Rodger
Sarah talks with Joey Rodger, retired president of the Urban Libraries Council, an organization of libraries serving America's largest cities.
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